How do I get support at pj66?

You can reach the pj66 support team 24/7 via live chat. For help by email, write to support@pj66.mom. Support is available in both Bengali and English.

Safe and Responsible Gaming

pj66's commitment to responsible gaming

We believe gaming should be enjoyable and controlled — your protection is our highest priority.

What is responsible gaming and why does it matter?

pj66 is committed to creating a safe and enjoyable environment for gamers in Bangladesh. Online gaming can be a fun form of entertainment — but it is truly enjoyable only when you play with awareness and within your limits.

Responsible gaming means keeping your time, money, and emotions in check. It ensures that playing does not harm other areas of your life — your family, work, or health. On the pj66 platform, we provide tools and resources to help keep you safe.

Important: The pj66 platform is only for those aged 21 and above. Minors are strictly prohibited from opening an account or playing any games.

Remember: gambling is not a substitute for income. It is a form of entertainment — always play within an affordable budget.

Our protection tools

Deposit Limit

You can set daily, weekly, or monthly deposit limits. This protects you from overspending and helps you enjoy gaming within your budget.

Time-Out Option

If you feel you need a short break, pause your account for a set period — from 24 hours up to several weeks. Logging in will not be possible during the break.

Self-Exclusion

Use self-exclusion when you need a long-term break. Once activated, your account will be fully closed for the set period and no new account can be opened.

Age Verification

pj66 verifies age at the time of account creation. Accounts for those under 21 are not approved — this is our firm stance on protecting minors.

Session Limits

Set a time limit for each gaming session. Once the set time is up, the platform will alert you so you can take a conscious break.

24/7 Support

If you have any concerns about gaming, our support team is always ready. Contact us via live chat or email in Bengali or English — any time of day or night.

Signs of problem gambling

Staying aware is the first step to staying safe. If you or someone close to you shows any of the signs below, it is important to seek help promptly.

Spending more than your set budget and placing larger bets to try to recover lost money.
Hiding your gaming habits or lying to family, friends, or colleagues.
Neglecting work, studies, or family responsibilities to spend time gaming.
Feeling anxious, irritated, or restless when unable to play.
Repeatedly failing to stop gaming despite trying to do so.
Turning to gaming to cope with stress, frustration, or loneliness.
Taking on debt or borrowing money from others to fund gaming.

If you recognise more than one of the above signs in yourself, please contact us right away. We will help without judgement.

How to use the tools

Set a deposit limit

Go to Account Settings and click on the "Responsible Gaming" tab. Set your daily, weekly, or monthly limit there. Reducing a limit takes effect immediately; increasing one has a 72-hour waiting period.

Activate a time-out

If you want to take a short break, select the time-out option from Account Settings. Options of 24 hours, 48 hours, or 7 days are available. Logging in or making deposits will not be possible during this time.

Request self-exclusion

Contact the support team for long-term protection. Self-exclusion can be applied for any period from 1 month to 5 years. It cannot be cancelled before the period ends.

Contact support

If you are unable to use the tools on your own or need further help, let our support team know directly. They will take the necessary steps on your behalf.

Tips for playing responsibly

Follow these habits for an enjoyable gaming experience at pj66:

Set a budget first — only spend money you can afford to lose.

Stick to time limits — set a fixed amount of time for gaming each day and keep to it.

Do not chase losses — placing bigger bets to recover losses typically leads to greater losses.

Take breaks — step away, walk around, and clear your head at least once every hour.

Avoid alcohol — gaming under the influence weakens your ability to make sound decisions.

Keep up other hobbies — gaming should not be your only source of enjoyment.

Get in touch for help

If you have concerns about your gaming or need help with any of the tools, the pj66 support team is always by your side.

Contact us

Live Chat

24/7 immediate assistance — in Bengali and English

Email Support

[email protected]

Hours of service

7 days a week, 24 hours a day — Bangladesh Standard Time (BST)

Play safe, play with joy

May your experience at pj66 always be responsible and secure — log in today and set up your gaming tools.

pj66 Login Frequently Asked Questions (FAQ)

Responsible Gaming FAQ

You must be at least 21 years old to open an account and play on the pj66 platform. Age verification is carried out at the time of account creation. Accounts for those under 21 are not approved.

Yes, you can change your deposit limit at any time. Reducing a limit takes effect immediately. Increasing a limit has a set waiting period for your safety, so you have time to reconsider the decision.

Your balance remains safe when self-exclusion is activated. You can request a withdrawal after the period ends. No gaming or deposits are allowed during the exclusion period. Contact support for more details.

Start by speaking with them directly and with empathy. You can contact the pj66 support team — we can guide you through the process. The account holder must submit the request for self-exclusion or limit settings. You may also consider professional third-party assistance.

A time-out is a short-term break — typically from 24 hours to a few weeks. Self-exclusion is longer-term and more strict — once activated, it cannot be cancelled before the set period ends. Both pause gaming; self-exclusion also prevents opening a new account.

You can reach the pj66 support team 24/7 via live chat. For help by email, write to [email protected]. Support is available in both Bengali and English.